The case manager communicates helping attitudes by:
A. treating all clients in the same way.
B. showing respect, empathy, and cultural sensitivity.
C. drawing attention to a client's minority status.
D. assuming that the client understands what you are saying.
B
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Non-verbal communication:
a. Is used by both clients and human service workers. b. Is more important than verbal communication. c. Involves written material d. Is less accurate than verbal communication.
Maria has the following math error on her test: 5 × 7 = 38. How would you analyze this error?
a. Place value b. Computation facts c. Wrong process d. Working from right to left e. Not lining up the numbers
A strengths perspective leads naturally to the idea of
A. Empowering clients. B. Increasing assistance to clients. C. Identifying specific problem issues with clients. D. Social work intervention in the family and home.
In the case of Lucy, the client
a) behaved seductively toward the therapist. b) behaved seductively with her boyfriend. c) regressed when feeling overwhelmed. d) experienced a traumatic amputation.