Employees play a critical role in the success of services because of their inseparability and variability.
Answer the following statement true (T) or false (F)
True
Because of the inseparability and variability of services, employees play a critical role in their level of success. The service-profit chain is designed to help managers better understand the key linkages in a service delivery system that drive customer loyalty, revenue growth, and higher profits.
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When you click on some of the links in a Web site, before displaying the intended page, you see advertisements from third parties. What are these advertisements called?
What will be an ideal response?
Mix n' Match Clothing Corporation gives notice to Neely that Mix n' Match is terminating their franchise arrangement. Winding up the business requires
a. a new franchise agreement. b. nothing more than closing immediately. c. Neely's death, disability, or insolvency. d. the return of Mix n' Match's property.
The primary message of ________ is that there is no one best way to organize.
A. administrative management theory B. management science theory C. behavioral management theory D. contingency theory E. Theory X
Michelle's Universal Boat Fins makes one product, a type of boat fin designed to fit on any pontoon boat, over and over again. The fins never change, because the unique design fits all boats. Given the nature of its business, Michelle's should
A. look for ways to vary its manufacturing procedures. B. have a low mechanistic structure. C. allow employees to make their own decisions. D. give each employee a specific task to perform. E. adopt an organic structure.