If you are uncertain about whether to give particular information to a patient on the telephone, a general principle is to ____.
A. have the nurse relay the information
B. document the details of the call, including what you said, in the chart
C. realize it is appropriate and honest to give information to the patient
D. have the physician return the patient's call
E. tell the patient you can't find the requested information
D. have the physician return the patient's call
If you are uncertain about giving particular information to a patient, it is best to discuss the situation with the physician or have the physician return the patient's call.
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