Formal communication in health care is used to properly inform staff of (Select all that apply.)
a. changes in CPR certification dates.
b. Christmas party celebration.
c. patient survey results.
d. girl Scout cookie order pick-up.
e. termination of an employee.
ANS: A, C
Options B, D, and E are correct because formal communication would be used to distribute in-formation regarding institutional policy changes. The other options are examples of informal communication.
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