A company may also choose a hosted architecture where the CRM vendor runs and maintains the CRM applications and data on their own web site
Indicate whether the statement is true or false
TRUE
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The combination of ________ and ________ creates a portfolio position for any given product-market
A) market attractiveness; competitive advantage B) marketing expenditure; sales revenue C) market share; sales revenue D) cost of production; competitive advantage E) brand awareness; financial advantage
Co-production requires the service delivery system and the service environment to be ______.
a. minimalist b. sophisticated c. user-friendly d. enhanced
In which stage of the DMADV methodology do we check the design performance of a product and its ability to meet customer needs?
A. the verify stage B. the measure stage C. the analyze stage D. the design stage
The advent of online technology has had very little impact on the way journalists collect, report,and deliver information
Indicate whether the statement is true or false