After a service firm maps the service process from the customer's point of view, the next step in building a service blueprint is to:
A. Map the service process from the customer contact person's point of view
B. Link customer and contact person activity to needed support function
C. Identify the physical evidence needed to support service quality
D. Draw the lines of interaction and visibility
E. Add evidence of service at each customer step
Answer: D
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Indicate whether the statement is true or false