Communication Pitfalls
What will be an ideal response?
As we know from personal experience, the sender's intended message does not always get across to the receiver. You are operating under an illusion if you think there is a perfect correlation between what you say and what people hear.6 Errors can occur in every stage of the communication process. In the encoding stage, people misuse words, fail to understand text abbreviations, leave out facts, or write confusing phrases. In the transmission stage, a message may get lost in a cluttered inbox, bullet points on PPT slides could be too small to read from the back of the room, or words might have ambiguous inflections.
Decoding problems arise when the receiver doesn't pay attention or reads too quickly and overlooks a key point. And of course receivers can misinterpret the message: A reader draws the wrong conclusion from an unclear text passage, a listener takes a general statement by the boss too personally, or a sideways glance is taken the wrong way.
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