Positive approaches to listening to a customer include ________.
A. focusing on one or two details.
B. rushing a customer who seems to be processing information.
C. pushing a customer to make a decision after you have spent time presenting product information.
D. turning off noisy equipment, facing the person, making eye contact and smiling.
Answer: D
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___________ of firm transformation is concerned with alignment of strategy and deployment of the sustainable strategy?
a. Stage 1 b. Stage 2 c. Stage 3 d. Stage 5
When there is an assignment of rights and delegation of duties under a contract, the assignor:
a. is released from all liability. b. remains liable for a minimal amount. c. remains liable for performance. d. becomes secondarily liable for performance.
________ occurs when actions by individuals in an organization are directed toward the goal of furthering their own self-interests.
A. Substitutability B. Internalization C. Leadership D. Organizational politics E. Distributive bargaining
Does ethical behavior maximize profitability?
A)Yes, there is concrete evidence that ethical behavior will always maximize profitability. B)No, there is concrete evidence that unethical companies will always outperform ethical companies. C)Although there is no guarantee that ethical behavior pays in the short or long run, there is evidence that the ethical company is more likely to win financially. D)There is strong evidence that ethical behavior pays financially in the long run, but not in the short run.