In preparing for negotiations, external _______________________________ data is collected to give management and the union comparison points.
Fill in the blank(s) with the appropriate word(s).
benchmarking
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The following are possible benefits of cause-related marketing, except:
A) additional customers B) counter competitive actions C) reduced negative public opinion D) consumer goodwill for the future
Active listening ________
A) is the same as hearing B) is an innate skill that involves "reading between the lines" C) is a learned skill that requires focusing on the speaker D) never involves feedback on the information E) decreases the chances of correctly understanding the information
The entire cost of developing computer software should be capitalized and amortized over the software's useful life
Indicate whether the statement is true or false
Recommendations should flow naturally from one's summary and conclusions and should not come as a surprise to the reader
Indicate whether the statement is true or false