The 80/20 rule says that
A. only 20 out of every 100 firms use formal accounting controls.
B. a firm should hire 20 sales reps for every 80 customers.
C. even though a firm is showing a profit, 80 percent of its business might be coming from only 20 percent of its customers.
D. usually about 20 percent of a firm's customers are unprofitable.
E. marketing accounts for 80 percent of a typical consumer's dollar.
Answer: C
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