An example of _______ would be when a manager expects employees to perform badly, they probably will, and when the manger expects them to perform well, they probably will.
A. a self-fulfilling prophecy, or the Pygmalion effect,
B. the recency effect
C. self-serving bias
D. stereotyping
E. employee engagement
A. a self-fulfilling prophecy, or the Pygmalion effect,
The self-fulfilling prophecy, also known as the Pygmalion effect, describes the phenomenon in which people's expectations of themselves or others leads them to behave in ways that make those expectations come true.
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According to the environmental model in the chapter, guests respond to environmental cues in one of two ways:
a. approach or avoid b. like or dislike c. notice or ignore d. rich or lean
Those who use a(n) ______ conflict-handling style strive to find a middle ground between meeting their own needs and the needs of other group members.
a. avoiding b. compromising c. obliging d. integrating
List the four basic types of accounts that require adjusting entries and give an example of each
RingTone Corporation is a public company whose securities are traded among investors. Under the Securities Act of 1933, a security is
A. almost any stake in the ownership or debt of a company. B. an investment that is guaranteed to make a profit. C. only such common forms of debt and equity as bonds and stocks. D. whatever a company represents to the public as a security.