Zoe is leading a sales team for a jewelry company. The group has attempted to open more stores in shopping malls, but what little stores they have opened have not been very profitable. Zoe decides to request a larger budget to pursue more space in shopping malls. Zoe is demonstrating:

a. Escalation of commitment
b. Overconfidence
c. Confirmation bias
d. Ingroup/outgroup bias


a. Escalation of commitment

Communication & Mass Media

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