What expectations does a community have of (a) a bank, (b) a medical group, and (c) a manufacturer of cyclical goods?
What will be an ideal response?
Bank:
(a) Provide customized services to meet the unique needs of the community (e.g., stay open late in the evening if that would be desirable in a community setting).
(b) Be flexible in enforcing policies and rules to help the community meet emergencies (e.g., extend deadlines on mortgage payments during periods of high unemployment, natural calamities, etc.).
(c) Others.
Medical group:
(a) Be polite and courteous to patients.
(b) Do not perform services not really needed.
(c) Set prices in consonance with local economic conditions.
(d) Others.
Manufacturer of cyclical goods:
(a) Make attempts to diversify in order to maintain perennial employment.
(b) Accommodate employees in their emergencies during the business downturn.
(c) Others.
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