The categories of routine replies and positive messages include all of the following except
A) answering requests for information and action.
B) granting claims and adjustments.
C) refusing applicants' résumés.
D) sending goodwill messages.
E) providing recommendations.
Answer: C
Explanation: C) Routine and positive messages fall into six main categories: requests for information, claim grants and requests for adjustment, recommendations, routine information, good-news announcements, and goodwill messages.
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In U.S. Consumer Financial Protection Bureau v. Pressler & Pressler, LLP, which involved the CFPB's investigation of a law firm's debt collection practices, what was the outcome of the case?
A. The parties entered a Consent Order, under which Pressler paid a fine of $1 million and agreed to halt certain debt collection practices. B. The case was dismissed as the CFPB has no authority to file suit after investigation of debt collection practices. C. Pressler was fined and given a citation. D. The parties entered a Consent Order, under which Pressler agreed to halt certain debt collection practices; however, no fine was agreed upon.
Which of the following statements correctly identifies an advantage of checking accounts over cash??
A. ?Checks are more convenient to use for day to day transactions. B. ?Checks are accepted by almost all sellers while cash may not be accepted. C. ?Checks are more liquid than cash. D. ?Lost or stolen checks cannot be used unless they have the account holder's signature.
Which of the following is a typical problem caused by global markets to managers responsible for marketing control?
A) Differences in market practices create communication problems. B) Intermediaries reduce the number of levels in the control system. C) Managers typically lose marketing control to the executives in global headquarters. D) The size of the area under a manager's control reduces significantly.
Local legislation regulating zoning and noise levels are examples of ________.
A. ordinances B. treaties C. administrative decisions D. administrative rules