Which of the following statements is FALSE concerning claim messages?
a. Most claims are from people who believe they have a legitimate complaint.
b. The way an adjuster handles the complaint determines to a large extent the goodwill of the company.
c. Complainers are less likely to continue to do business with a company than those who do not complain.
d. Businesses that resolve claims effectively will retain most of the complainers as repeat customers.
C
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Unintentional damage to software occurs because of poor training, lack of adherence to simple backup procedures, or simple human error.
Answer the following statement true (T) or false (F)
Which control is not associated with new systems development activities?
a. reconciling program version numbers b. program testing c. user involvement d. internal audit participation
Which of the following statements is not true about the automobile, and automobile parts and accessories, online retail category?
A. Most of the revenue in this category is generated from the sales of automobiles. B. Automobile manufacturers use the Internet to deliver branding advertising. C. U.S. franchising law prohibits automobile manufacturers from selling cars directly to consumers. D. Automobile retailing is dominated by dealership networks.
Dan ________ finished speaking when they brought in the next presenter
a. wasn't hardly b. was hardly