In the United Airlines example given in your text, it was stated that all departments of the company used the results of its in-flight customer satisfaction survey
Which department used the customer satisfaction report to evaluate the performance of United, both internally in achieving its goals, and externally compared to the competition?
A) the marketing department
B) the airport department
C) the executive management
D) the finance department
C
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Instead of handling its logistics systems internally, a firm could hire a(n) ________ company to manage all or part of its distribution network
A) just-in-time B) RFID C) SKU D) TMS E) 3PL
Transactions that involve the acquisition or sale of long-term assets are generally classified as operating activities on the statement of cash flows
Indicate whether the statement is true or false
An advocate of the institutional theory would argue in favor of businesses ________
A) focusing solely on profit-making ventures B) gaining the trust of constituent groups C) emphasizing continuing professional education D) acting in a manner that benefits all of society
For a corporation, equity capital is obtained from
A. bondholders. B. banks. C. stockholders. D. insurance companies. E. credit unions.