A nurse manager has noticed a decrease in morale with the night shift nursing staff. The manager has had numerous complaints regarding a nurse who has worked several hours of overtime in the past month
The manager realizes the morale issues should be: 1. Addressed in a timely manner.
2. Communicated to the human resources department.
3. Investigated regarding the impact of poor performance among the staff.
4. Addressed by changing the staffing mix on the night shift.
3
Explanation: 1. Poor performance contributes to decreased morale and productivity. The matter should be
addressed in a timely matter but the issue is staff morale. Informing the human resources
department and changing the staff mix may be steps taken at a later date.
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