Service ________ means that the quality of services depends on who provides them as well as when, where, and how they are provided
A) intangibility
B) inseparability
C) variability
D) perishability
E) heterogeneity
C
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Volvo has the reputation of being one of the safest cars on the road. For those that value safety, Volvo would be the logical choice. This is an example of the lexicographic heuristic of consumer choice
Indicate whether the statement is true or false
A test of the null hypothesis where the alternative hypothesis is not expressed directionally is called a ________ test
A) one-tailed B) two-tailed C) three-tailed D) four-tailed E) A and B
Which of the following is NOT an advantage of individual assessments?
a. encourages labeling b. promotes involvement in self-discovery c. relative low threat d. can administer at multiple times
Amanda was just hired to work for a federal agency in the procurement department. Amanda shops for the best buys possible and thinks she has found a great deal. She returns to her office and tells her supervisor about her discovery. Her boss tells her to be sure that the Buy American Act is satisfied. Amanda decides to research the law. What will she find?
a. That under all circumstances federal agencies must purchase products that are 100% made in the U.S.A. b. That under all circumstances federal agencies must purchase products with at least 75% of the components made in the U.S.A. c. That unless the price is a certain percentage higher than the price of the equivalent foreign product, federal agencies must buy products with at least 50% of the components made in the U.S.A. d. That federal agencies may buy foreign made products so long as it can be established that a representative did comparison shopping and established that the foreign made good is a better deal than the made in the U.S.A. product.