Listening skills for conflict management include the requirement to identify and remember the issues in the conflict. Why is that important?
What will be an ideal response?
Parties to conflict usually bring to the discussion feelings, confusion, and a collection of facts that in many cases delay the identification of the central problem—what the conflict is. In combination with the other listening skills for conflict management, the listener needs to keep track of the issues and problems, and identify the conflict and separate it from facts, emotions, and stories.
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