A user has reported that their computer is not working. The user cannot properly explain the computers problem. Which of the following steps should the technician take NEXT in order to resolve the situation?

A. Perform a System Restore on the machine.
B. Ask simple questions to further identify the issue.
C. Escalate the issue to a manager for further resolution.
D. Ask the user to turn the computer off and on again to see if the problem can be recreated


Answer: B. Ask simple questions to further identify the issue.

Computer Science & Information Technology

You might also like to view...

To close a file but leave the application open, use the HOME tab to select the Close option.

Answer the following statement true (T) or false (F)

Computer Science & Information Technology

What is invoked when right-clicking a Windows 8 app that is open on the screen?

A) The taskbar B) Available shortcut menus C) Available scrollbars and menus D) Available app bars

Computer Science & Information Technology

The default unit of measurement for task duration is ____.

A. minutes B. hours C. months D. days

Computer Science & Information Technology

In A1 input a particular date. Which one is NOT the proper way to check whether that date is Sunday or not. Select one:

a. Using WEEKDAY function (i.e =IF(WEEKDAY(A1)=1,....) b. Using TEXT function ( i.e =IF(TEXT(A1, "ddd") = "Sun"....) c. Changing A1 format to "ddd" then use IF(A1= "Sun",...)

Computer Science & Information Technology