Basic guidelines pertaining to customer relations include
A. Give customers your full attention, whether on the phone or in person
B. Acknowledge customers immediately
C. Both answers are correct.
Answer: C
You might also like to view...
Describe the advantages and disadvantages of matching groups of participants in a between-subjects experiment
What will be an ideal response?
An effective method of increasing the reliability of content analysis is to
a. use a standardized coding scheme b. use a single coder to interpret the data c. use two or more coders to interpret the data d. a and c
By what age can infants tell the difference between arrays containing different numbers of small quantities of items?
a. 2 weeks c. 6 months b. 2 months d. 12 months
Three-year-old Quentin is wearing sunglasses. Even though the white wall appears brown to him through the sunglasses, he understood that his friend Felicia sees the wall as white because she is not wearing any glasses. Quentin's observation
A. dismantles the stage structure of Piaget's theory. B. is consistent with Kohlberg's conventional stage of reasoning. C. demonstrates that Piaget's concept of egocentrism may have been too generally applied. D. suggests that generativity may occur earlier in the lifespan.