In the context of written communication in office, _____ explain how to perform various tasks and resolve problems that may occur at work.
A. policy manuals
B. operations manuals
C. memorandums
D. letters
Answer: B
You might also like to view...
Which of the following statements regarding evaluated receipt settlement (ERS) is false?
a. ERS is a system by which an organization pays for a purchase on the basis of the goods receipt. b. ERS can reduce the costs associated with entering invoices, matching the invoice with the PO and receiving report, and resolving discrepancies between the invoice and the PO and goods receipt. c. ERS arrangements are only made with vendors who have proven e-payment records. d. Upon receipt of the goods, the AP/CD system compares the received quantity to the open purchase quantity and, if appropriate, makes a payment based on the price and terms on the PO.
The proper use of prenumbered termination notice forms by the Payroll Department should provide assurance that all:
A. terminated employees are removed from the payroll. B. employees who have not been terminated receive their payroll checks. C. personnel files are kept up to date. D. uncashed payroll checks were issued to employees who have not been terminated.
Which of the following is not a purpose of documentation?
A. Establishing accountability. B. Describing current processes. C. Training. D. Determining staffing.
A person, group, or organization that has a meaning it intends and attempts to share with a receiver or an audience is a
A. communications channel. B. source. C. relay channel. D. decoder. E. sender.