A nurse notices that care is often withheld until an interpreter arrives, if the nurse is not multilingual
The nurse discusses this with the management team and suggests a three-part series be presented to the nursing staff to teach some commonly used medical terms in Spanish. This nurse is involved in the role of:
a. change agent.
b. educator.
c. manager.
d. coordinator.
ANS: A
Correct: The role of the change agent consists of assessing health care delivery issues and creating solutions to improve health care delivery.
Incorrect:
b. The educator does not assess this type of issue in terms of delays in care provided
c. The manager is not involved in the assessment and implementation of health care delivery problems. The manager would represent part of the solution to the issue but would not serve as the assessor or implementer.
d. The coordinator of care is one who would arrange for the translator to attend to the patient; the coordinator would not assess the issues that surround delays in health care delivery.
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