According to the Harvard Business School Working Knowledge website, apologies are useful to help repair the reputation of the wrongdoer and to ___________

a. deliver feedback
b. demonstrate empathy
c. eliminate future conflict
d. help repair relationships


Answer: d

Communication & Mass Media

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A relationship can only survive various challenges if both the individuals are ______.

a. caring b. considerate c. equal d. in love

Communication & Mass Media

Which of the following statements about nonprofit public relations is NOT TRUE?

a. Practitioners focus on raising awareness of mission through publicity b. Practitioners help to acquire funding and donations c. Practitioners get to perform higher level PR activities d. Practitioners face the same PR challenges as do their corporatecounterparts

Communication & Mass Media

Small group communication has two primary dimensions: task communication, related to the accomplishment of goals, and _____ communication, related to establishing a group’s social atmosphere

Fill in the blank(s) with the appropriate word(s).

Communication & Mass Media

While the governor spoke about the need to regulate e-cigarettes, Max listened carefully and evaluated the governor's evidence. Max was engaged in ________ listening.

Fill in the blank(s) with the appropriate word(s).

Communication & Mass Media