During which stage of listening do you judge whether the speaker's statements are accurate, separate fact from opinion, and consider the speaker's actions or previous statements?
A. responding
B. interpreting
C. evaluating
D. hearing
Answer: C
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A marketing executive at an electronics company wrote a program that crawls customer feedback on online retailer sites. The program would then post only the positive feedback on the company's home page. What law is the company breaking?
a. Copyright law b. Trademark law c. Libel d. Defamation
____________________ questions go beneath the surface of a response to gather additional information and insight
Fill in the blank(s) with correct word
Your textbook authors’ nonverbal communication classifying system includes ______.
a. gestures and body posture/orientation b. haptics and proxemics c. visual-auditory codes, contact codes, and place and time codes d. kinesics, physical appearance, facial communication, and paralanguage
A speaker who uses emphasis effectively is most likely to draw attention to ideas by
A. using a lower pitch. B. using a higher pitch. C. speaking at a faster rate. D. using pitch, rate, and vocal quality.