The family of an older client in a nursing home feels that the client has not been treated fairly and that the client's rights have been violated. Which of the following would be the best action for the family to take?
1. Remove the client from the facility.
2. Call the local ombudsman and report the information.
3. Hire a lawyer to obtain information about the client's care.
4. Request a copy of the client's medical record and determine if appropriate care has been given.
2. Call the local ombudsman and report the information.
Explanation: 1. Removing the client from the facility may be unnecessary and can be difficult on the older adult. The client can become more confused and if the client already has established relationships with other residents in the nursing home, removing the client may not be the best action.
2. All states are to operate long-term care ombudsmen programs. These programs provide trained people to investigate complaints made by residents and families about care received in the facility.
3. Since all states are required to provide ombudsmen programs, it would not be in the family's best interest to hire a lawyer first. They should call the ombudsmen first.
4. Unless the family is trained in the medical field, they would not necessarily know what to look for in the medical records to know if appropriate care has been given. This would not be the best choice over calling the ombudsmen.
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