According to the “overrationalized view of organizational life” critique of bureaucracy,
a. business schools trained future leaders primarily in terms of technical skills, such as accounting and finance
b. organizations tended to devalue jobs that dealt with emotions
c. employees who were supposed to provide emotional support to clients or to other employees were judged more by their performance of routine technical tasks than by the effectiveness of their emotion-related work tasks
d. all of the above
d. all of the above
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What are the three components of Professor Amabile’s model of creativity and how do they relate to each other?
What will be an ideal response?
When its sales were declining, Canadian Airline conducted a marketing survey to understand the expectations of the business traveler, its target market. It learned business travelers resent they are bosses in their own offices but are totally controlled by the airlines when they travel. Canadian Airline instituted gate-side business centers, shower facilities and massage chairs as well as continuous "power to the seat" for those who want to work on their laptops. By listening to its business travelers and providing the services they want, Canadian Airline's sales started increasing. What service recovery strategy did Canadian Airline use?
A. Act quickly B. Make the service fail safe C. Encourage and track complaints D. Learn from recovery experience E. Treat customers reactively
State the hypotheses.
A credit agreement in which a business customer may borrow up to a pre-specified limit, repay all or a portion of the borrowing, and reborrow as necessary until the credit line matures is known as a(an):
A. interim construction. B. project loan. C. working-capital loan. D. revolving credit line. E. None of the options is correct.