In his book, Dealing with Difficult People, Hal Plotkin recommends a six-step approach to providing feedback to such people and to helping them realize their full potential. Which of the recommendations does Plotkin identify as the first step?
a. Identify specific successes and failures.
b. Stop talking and start listening.
c. Describe the implications of the behavior.
d. Link past accomplishments to needed change.
e. Agree and follow up on a course of action.
a
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What will be an ideal response?
Briefly describe three of the four listening styles and how they are used. Which one do you use most frequently and why?
What will be an ideal response?
Which mode demands preparation and practice but contributes to a conversational tone?
A. extemporaneous B. memorized C. manuscript D. impromptu
Kasur is quick to help his friend whenever he is in need, but his friend rarely returns the favor. As a result, Kasur is thinking about ending the friendship, because it drains a lot of his energy and no longer brings him as much joy. From Kasur's perspective, what seems to be the trigger of this conflict?
A. feeling entitled B. more perceived costs than rewards C. different perspectives D. stress and lack of rest