What are the benefits to the organization from greater patient satisfaction? (Select all that apply.)
a. Improvement in quality of patient care
b. Lower patient acuity
c. Lower mortality rates
d. Improved retention
e. Establishing benchmarks against other in-stitutions
ANS: A, D, E
When quality of care improves, patient satisfaction improves and has a direct affect on staff sat-isfaction and thus retention. These improvements can then be used as benchmarks against other institutions. Improvement in patient satisfaction is usually a direct reflection of improved quality of care and other nursing-related issues, leading to nurse satisfaction and retention. Benchmark-ing against other institutions is a common method used for determining quality of care. Options B and C are not related to patient satisfaction.
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