Which of the following is NOT a guideline for responding to negative online reviews??

A) ?Avoid addressing negative aspects.
B) ?Show appreciation for the feedback.
C) ?Reinforce positive aspects of the feedback.
D) ?Invite the customer to experience your product or service again.


A

Business

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What does a downward-sloping yield curve imply, according to the expectations theory of the term structure of interest rates?

A. Investors expect long-term interest rates to rise in the future. B. Investors expect future short-term interest rates to be lower than the current short-term interest rate. C. Investors expect future short-term interest rates to be the same as the current short-term interest rate. D. Investors expect future short-term interest rates to be higher than the current short-term interest rate.

Business

The GDP in the economy of Ponziland was $5 billion in the year prior to the frauds (year 1). The economy were growing at 4 percent. Frauds during the year reduce aggregate income by $200 million. During the year, the economy has:

a. shrunk by 1 percent. b. grown by only 1 percent. c. remained flat. d. grown by 4 percent.

Business

The number of foreign-born persons in the United States is decreasing

Indicate whether the statement is true or false

Business

A successful project that also creates a need for a change to organizational structure is probably terminated by:

A) Extinction. B) Integration. C) Starvation. D) Addition.

Business