When dealing with a telephone triage problem, remember ____.
A. that you have permission to prescribe a medication
B. to tell the caller it is his responsibility to get better
C. to avoid wasting time by having the caller repeat any instructions you give
D. to advise the caller that recommendations are based on the symptoms and are not a diagnosis
E. that almost any problem can be diagnosed over the telephone by an experienced medical assistant
D. to advise the caller that recommendations are based on the symptoms and are not a diagnosis
Diagnosis is not within your scope of practice. Remember to tell the caller that your recommendations are based on his symptoms and are not a diagnosis.
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