Effective customer relations entail separating the issues from the emotions because rude customers may have legitimate complaints and only be expressing frustration

Indicate whether the statement is true or false


True

Communication & Mass Media

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The ownership of Disney is spread out over how many shares of stock?

a. 1.7 billion b. 1.7 million c. 170,000 d. 17,000

Communication & Mass Media

In his informative speech about gun control, Liam uses words such as "costly," "unjust," and "pointless." Which guideline for speaking to inform is Liam ignoring?

a. use an informative pattern for presenting key ideas b. use descriptive, nonjudgmental language c. limit your ideas and supporting material d. use evaluative details

Communication & Mass Media

In the introduction of a presentation, the speaker's most important

initial goal is to preview the message. Indicate whether the statement is true or false

Communication & Mass Media

Content messages involve the

A. information that we share. B. feeling we share. C. self-disclosure we share. D. attitudes we share.

Communication & Mass Media