What is the purpose of the ten-step business process review?
What will be an ideal response?
This develops an understanding of the Social CRM needs from the perspective of
customer-facing personnel and customers, creates a visual model of as-is business
processes, identifies gaps in requirements, and enhances existing processes or
creates new ones to support Social CRM needs. These must precede technology
implementation.
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A ____________ is a user interface control that is connected to a data source.
a. table control b. data-bound control c. UI data-viewer d. database module
?Security __________ are the areas of trust within which users can freely communicate.
A. ?perimeters B. ?domains C. ?rectangles D. ?layers
The asterisk (*) wildcard represents any individual character.
Answer the following statement true (T) or false (F)
The Ctrl+A keyboard shortcut selects an entire _____.
A. document B. word C. line D. paragraph