Research indicates that if an individual has to wait longer than eight seconds for an Internet site to download, then he or she will likely abandon plans to visit the site and move on to another site. In terms of the service quality dimensions that are used to evaluate web sites, a site that took longer than eight seconds to download would be lacking in ________.
A. Reliability
B. Fulfillment
C. Empathy
D. Efficiency
E. Assurance
Answer: D
You might also like to view...
A manufacturing plant is capable of producing 10 tons of product per day when it runs three shifts with no breakdowns and plenty of raw materials
Over the past week, the plant has produced an average of 7.3 tons per day because the third shift has devoted much of their time to preventive maintenance. What is the utilization of the plant? A) 10 tons/day B) 7.3 tons/day C) 137% D) 73%
Investments in capital markets in foreign countries are motivated by the desire to earn higher
returns and reduce risk through international diversification. Indicate whether the statement is true or false
Echo Air Company (EAC)Echo Air Co. is a well-known establishment in the airline business. It is currently one of the top firms in the industry. The company prides itself on good customer service and being concerned with the broader societal good. EAC management is not only concerned with doing things right, but also with doing the right things. Many of their decisions reflect this philosophy. Initially, the company had a problem with employees reporting their suspicions about unethical behavior to the press instead of to EAC management. As a result, the company made sure its employees knew the firm's guidelines on fixing ethical issues. EAC also developed a code of conduct based on standards that continue to be upheld within the company. Since the code of conduct has been put in place,
there have been fewer ethical violations.Although employee salaries at EAC are not as high as those at competing firms, the company experiences very low employee turnover. The firm has created a corporate culture that not only makes its employees want to stay, but that also results in higher profits. If EAC can maintain the relationship it has built with its employees and customers, it will have little difficulty keeping up its remarkable success. ? Refer to Echo Air Company. To fix the ethical issue problems, EAC management should have implemented all of the following guidelines for making ethical decisions except which one? A. Listen and learn. B. Identify the ethical issue. C. Create and analyze options. D. Create an industry benchmark. E. Explain your decision and resolve any differences that arise.
________ is a publication that provides unbiased ratings and recommendations for a host of products and services
A) USA Consumer B) Consumer Reports C) People Magazine D) Bloomberg Weekly