Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?
A. Contact management system
B. Opportunity management system
C. Sales force automation system
D. Sales management system
Answer: C
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The reconciliation that occurs in the shipping department is intended to ensure that
a. credit has been approved b. the customer is billed for the exact quantity shipped c. the goods shipped match the goods ordered d. inventory records are reduced for the goods shipped
A recommended way of increasing self-esteem is to
A) tell others to like you. B) become aware of your strengths and accomplishments. C) avoid listening to negative feedback. D) engage in stress-reduction activities.
Which of the following measures by a government constitutes a subsidy?
a. Making loans at more than the prevailing commercial interest rates b. Not collecting taxes otherwise due c. Purchasing goods from firms at a lower price than what would be paid in the marketplace d. All of the above
Generally, decreases in leverage result in increased return and risk, whereas increases in leverage result in decreased return and risk
Indicate whether the statement is true or false