Which of the following is not a factor that affects the level of resistance to change?
A. the gender of the change agent
B. employee characteristics and perceptions of change
C. the change agent's leadership style
D. change agent-employee relationship
E. the change agent's ability to empathize with the employee's perspective
A. the gender of the change agent
Resistance to change can be considered to be the interaction of three causes: (1) employee characteristics, (2) change agent characteristics (such as leadership style, personality, tactfulness, sense of timing, awareness of cultural traditions or group relationships, and ability to empathize with the employee's perspective), and (3) the change agent-employee relationship.
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