To soften the blow of a negative response in a direct message, what should the writer include in the body of the message?
A) Specific identification of the negative news
B) The option to seek other solutions
C) Specific reason that lead to the decision
D) As much detail as possible
E) Emphasize how the decision can benefit the audience
Answer: E
Explanation: E) A better way to format negative news is to be as positive as possible and emphasize how the audience can benefit from the change. However, if the negative news is likely to be a shock or particularly unpleasant for the reader, you'll want to use the indirect approach.
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