The nurse introduces herself and shakes the patient's hand, then sits so as to maintain eye contact during the health interview. What do the nurse's actions demonstrate?
1. Facilitation
2. Negative nonverbal messages
3. Positive nonverbal messages
4. Empathy
3
Rationale 1: Facilitation would occur if the nurse nodded the head to encourage the patient to continue talking.
Rationale 2: Negative nonverbal messages include tense posture, yawning, and avoiding eye contact. The nurse's actions are not negative.
Rationale 3: Positive nonverbal messages enhance the relationship with the patient and include eye contact and equal-status seating.
Rationale 4: Empathy is acknowledging a patient's feelings with a statement of understanding.
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