Customer complaints and order status information are measuring the ______ dimension of customer services.
a. time
b. reliability
c. convenience
d. communication
d. communication
You might also like to view...
Wendy's has established itself in the fast food market as one of the top five restaurants in the city. Customers frequent Wendy's because of the impeccable quality of food associated with it. Which of the following is most likely to be the reason for Wendy's sustainable competitive advantage?
A. Location B. Price C. Customer service D. Unique merchandise E. Brand image
The write-off of the cost of intangible assets is called
a. depletion; b. depreciation; c. amortization; d. deterioration; e. physical depreciation.
This question contains two parts; be sure to answer both. First, explain the conflict-handling styles a manager might adopt and the circumstances under which each style is appropriate. Next, imagine that you run a small diner that serves breakfast and lunch. A major company, with thousands of employees, has moved into the neighborhood. You need to open your diner two hours earlier each day (at 5 a.m. instead of 7 a.m.), but the staff is unwilling to come into work so early, and many have refused to do so. Which method would you use to manage the conflict? Explain the rationale for your solution.
What will be an ideal response?
Where a new venture lies in the value chain will determine what its profit margins are, who its customers are, and how much it can charge for its products and services.
Answer the following statement true (T) or false (F)