When a process fails to satisfy a customer:
A) it is quite often the customer's fault.
B) it is considered a defect
C) it is time to reengineer the process.
D) it is usually half the customer's fault and half the company's fault.
B
You might also like to view...
When using the spreadsheet (work sheet) for the statement of cash flows, indirect method, entries made on thespreadsheet are
a. not recorded in the journal or posted to the ledger b. recorded in the journal and posted to the ledger c. recorded in the journal but not posted to the ledger d. not recorded in to the journal but are posted to the ledger
The ________ method of closing a sale attempts to bring to the table all issues of concern to the prospect but does not claim to be able to resolve the issues.
A. minor point B. probing C. alternative choice D. direct request E. benefit summary
A forced rating scale forces the respondents to express an opinion because "no opinion" or "no knowledge" options are not provided
Indicate whether the statement is true or false
Which of the following stages of team development is marked by optimal performance levels?
a. Forming b. Norming c. Performing d. In an effective team, all stages are marked by peak performance