Briefly discuss the four basic criteria that are available to evaluate training.

Question

What will be an ideal response?

Answer 1

The four basic criteria that are available to evaluate training are (1) reactions, (2) learning, (3) behavior, and (4) results.Criterion 1: ReactionsOne of the simplest approaches to evaluating a training program is to assess participants' reactions to it. In addition to indicating whether they enjoyed the training, they can give insights into the content and techniques they found most useful.Criterion 2: LearningBeyond what participants think about the training, did they actually learn anything? Testing the knowledge and skills of trainees before and after a training program will help determine their improvement. The skill and knowledge levels of employees who have undergone a training program can also be compared to employees who have not.Criterion 3: BehaviorThe transfer of training refers to how well employees apply what they have learned to their jobs. There are several ways to assess the transfer of learned skills back to the job.Criterion 4: Results, or Return on Investment (ROI)Human resource managers are under pressure from top managers to show that their training programs produce bottom-line results. Most organizations today measure their training in terms of its return on investment (ROI), which is also sometimes referred to as the utility the firm gets for its training dollars. A company's ROI refers to the benefits it derives from training compared to what it costs.