Organizational change is associated with both direct and indirect costs for which leaders must be prepared. Which of the following are examples of indirect costs associated with conflict (select all that apply)?

a. Loss of team morale
b. Loss of reputation of an organization or its professionals
c. Disability or stress claims
d. Decreased management productivity re-lated to time spent resolving conflict
e. Loss of motivation for organizational change


A, B, E
Indirect costs associated with conflict within an organization include loss of team morale, loss of motivation for organizational change, damaged workplace relationships, and cost to the reputa-tion of an organization and its care professionals.

Nursing

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Several of a nursing student's classmates have enrolled in an NCLEX-PN® review course that will take place over the following weekend

The student is considering joining them, but is unsure whether the course is worthwhile, both in terms of time and money. Which of the following characteristics of the course should prompt the student to avoid enrolling in the review course? A) The course will be presented by DVD with an instructor accessible by e-mail. B) The organizers of the course are practical nurses who work in acute care. C) The course has testimonials from individuals who have previously taken it. D) The course is structured around the Category of Client Needs.

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All of the following statements about care maps are true EXCEPT

a. care maps are difficult to implement b. care maps are based on standards c. care maps can be used by all members of the health care team d. care maps are often used to manage chronic problems

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The nurse is caring for a patient with disseminated intravascular coagulation who is bleeding from the gastrointestinal tract with a platelet count of 45,000. Which of the following would be indicated to treat this patient?

1. heparin 2. coumadin 3. intravenous platelets 4. aspirin

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A nurse is determining the estimated date of delivery for a pregnant client, using Nägele's rule, and notes documentation that the date of the client's last menstrual period was August 30, 2015. When does the nurse determine the estimated date of delivery to be?

A. July 6, 2016 B. May 6, 2016 C. June 6, 2016 D. May 30, 2016

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