When working with a computer illiterate user over the phone, what is NOT a good practice?

A. frequently ask the customer to tell you what is displayed on the screen
B. don't ask the customer to perform a task that might destroy data
C. before proceeding with the call, tell the customer to put someone else on the line
D. provide step-by-step mouse and keyboard instructions


Answer: C

Computer Science & Information Technology

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Fill in the blank(s) with the appropriate word(s).

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