Provide an example of DFDs being used in BPR
What will be an ideal response?
DFDs can be used to model the processes of the business. It is easier to see the process graphically than to read a document about the process. The DFD can assist with finding potential issues in the process. The text uses the example of IBM. IBM realized it only to 90 minutes for the entire sales process to be completed; however, days were wasted because documents were in someone's inbox. From the DFD process documents, management was able to simplify the process.
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Gray markets are beneficial to buyers as they gain from lower prices and increased choices
Indicate whether the statement is true or false
Which of the following can soften the bad news when denying a customer request?
A) Making the customer feel guilty about requesting B) Stating that such requests in the future will not be entertained C) Stating that company policy prohibits the request D) Offering an alternative solution to the customer's request E) Asking the customer to read the service guidelines before sending a request in the future
A manufacturer or wholesaler, in attempting to illegally enforce vertical price fixing, may _____
a. conspire with other manufacturers to set retail prices b. utilize fair trade protection c. own its retail facilities d. refuse to sell goods to price-cutting retailers
After her 18th birthday Lora may, by words or action, ratify a contract she made during the previous year
a. True b. False Indicate whether the statement is true or false