Briefly describe the material usually covered in a training program for new help desk or support employees.
What will be an ideal response?
Orientation to the organization
Payroll and employee benefit information
Specific job skill training
Use of help desk tools, including phone system and incident management software
Support group policies and procedures
Performance appraisal criteria and procedures
Professional development and career path opportunities
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Use SQL statements to create all six tables from the NamanNavan (N2) Corporation database in Chapter 3. If you have already created a DEPT table in Chapter 3’s Lab Activity, you will skip it. Define the primary key, foreign key, NOT NULL, DEFAULT, CHECK, and UNIQUE constraints in the CREATE TABLE statement. If not possible, use ALTER TABLE statement to add a constraint. (Remember: Foreign key constraint requires existence of the referenced table). Spool your statements and results to the CH4LAB2.LST file and print each table’s structure and constraints as well.
What will be an ideal response?
When you add a link with a(n) ______ reference, the webpages or files are located on the current website.
Fill in the blank(s) with the appropriate word(s).
Formatting that enables a label to appear on multiple lines within the current cell.
What will be an ideal response?
Fill in the following table for a counter-controlled WHILE loop.
