Speakers should ask for a show of hands only when they are sure that most listeners will be eager and unembarrassed to make a public commitment.
Answer the following statement true (T) or false (F)
True
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Of the three strategies used for exerting control in organizations, the one characterized by directly exerting authoritarian control is
A. technological control. B. bureaucratic control. C. simple control. D. overachieving control.
Knowing that she had a problem interpreting nonverbal communication, which of the following will most likely help Kris improve her interpretation of nonverbal communication?
A) jump as quickly as possible to conclusions B) realize that nonverbal behavior is relatively unimportant in professional relationships C) buy a self-help book for using nonverbal communication D) use descriptive feedback E) realize that nonverbal cues are always tied to verbal behaviors
If the press blames your organization for a crisis, management should
A) claim they don't know anything about the crisis. B) refuse to answer calls from journalists. C) communicate with employees about the crisis as soon as possible. D) deny that they were responsible for the crisis.
Rehearsing your speech in front of friends gives you the opportunity to ask for suggestions, questions, and critiques, also known as
A. explanation. B. description. C. feedback. D. delivery.