What tasks should be performed by medical facility reception staff when a patient arrives for a scheduled medical service?

What will be an ideal response?


The following data in the patient's record should be verified: spelling of patient's name, mailing address, telephone numbers (home, mobile, work), healthcare insurer and type of coverage, and credit card number and expiration date (if the patient pays by credit card). The staff also should check on whether the service requires pre-certification and, if so, whether the pre-certification request was made and approved.

Health Professions

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