Only a firm's salespeople need to be customer-oriented.
Answer the following statement true (T) or false (F)
False
All employees need to be customer-oriented because in the customer's eyes, the employee (regardless of the position held in the organization) is the firm and may be the only firm representative the customer ever sees.
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"Export price escalation" is the increase in the initial selling price of goods traded across borders
Indicate whether the statement is true or false
A note discounted with recourse means that if the original customer fails to pay the bank the total amount due on the maturity date of the note, the company that transferred the note to the bank is liable for the full amount
a. True b. False Indicate whether the statement is true or false
Use question marks to indicate questions ____________________
a. within a question b. within a sentence c. of mathematical function d. that are really sentences
What is a unique challenge of large firms?
a) Liability of smallness b) Limited access to resources c) Difficulty ensuring consistency d) Lack of legitimacy