An operational data store (ODS) is a(n):
A) place to store all unreconciled data.
B) representation of the operational data.
C) integrated, subject-oriented, updateable, current-valued, detailed database designed to serve the decision support needs of operational users.
D) small-scale data mart.
C
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"Symbolic atonement":
A) is a religious ceremony that has no application to customer service. B) may not fully compensate the customer but indicates that you are trying. C) describes giving dissatisfied customers something extra to try to win them back. D) Both B and C are correct.
John has to spend about five hours writing a report. He considers spending an hour each day for a week writing on his laptop at a local coffee shop
He also considers hunkering down in his cubicle with headphones on and working for five hours straight. Discuss the advantages and disadvantage of each to determine which approach is optimal. What will be an ideal response?
Sustainability goals and objectives tied to the company ______ are an essential part of the efforts to “green the company,” and HR must play its part in these efforts.
A. strategy B. value C. authority D. responsibility
Which of the following would answer the phone for Victoria when she is having a conference with a client?
A) fax machine B) electronic mail C) voice mail system D) audiovisual equipment E) personal digital assistant