A nurse manager has been dealing with staffing problems and high patient acuity on the unit. The director of nursing unit has been sensitive to other issues in the past, so the nurse manager decides to approach her with these new concerns
Which aspect of caring is the nurse manager demonstrating?
1. Knowing
2. Trust
3. Humility
4. Courage
Correct Answer: 4
Rationale 1: Knowing means understanding the other's needs and how to respond to these needs.
Rationale 2: Trust involves letting go, to allow the other to grow in his or her own way and own time.
Rationale 3: Humility means acknowledging that there is always more to learn, and that learning may come from any source.
Rationale 4: Courage is the sense of going into the unknown, informed by insight from past experiences. Because the manager had prior experience that was positive from the director of nursing, the manager will use this information to address a problem that has not been introduced before.
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